If you are not satisfied with a product, simply return it within 30 days from the date of delivery for a refund. Note: Shipping charges are non-refundable. Customers are responsible for sending the product back to us unless the product arrived damaged or defective. We will exchange the defective product within 30 days from original order date. Once the 30 days have passed, then you must contact the manufacturer for warranty replacement, no exceptions. If the item does not work to your expectations, you may return it for a refund but there are no refunds on the original shipping or return shipping. All we ask is that you follow the requirements for any returns to Onmogstore.com:
- All returned merchandise must be in original unaltered condition with all manufacturer accessories.
- Include a note with a short explanation on the return.
- Customers are responsible for shipping to our returns department at our store:
- You must choose a shipping carrier utilizing a package tracking method for proof of delivery. We are not responsible for lost returns if you do not utilize a delivery tracking system. Onmogstore.com will refuse any returns sent C.O.D.
- We will gladly ship an exchange at our expense for defective merchandise but if a refund is requested, only the product will be refunded. Original shipping cost is not refundable. Merchandise initially returned as defective, whose defect cannot be verified, will incur a minimum 15% restocking charge as well as a shipping & handling charge for replacement shipment.
- During certain circumstances, Onmogstore.com will send out replacements for defective items or mis-shipped items before the original has been returned back to us. Please note that Onmogstore.com reserves the right to charge you for the defective or mis-shipped items if they are not returned back to us within 3 weeks after the replacement was sent.
For exchanges please return the product back to us for a refund and place a new order for the product that you’d like.